Step 1 of 10

What do you do?

Everything that follows depends on this — every niche loses money in different places.

• Salon, barbershop, studio — by appointment
• Clinic, dental practice, medical center
• Restaurant, café, food delivery
• Shop, online store, warehouse
• Rental: cars, equipment, premises
• Online school, courses, training
• Services, installation, repair, production
• Something else

Step 2 of 10

Who answers a client who writes or calls?

Not how it should work on paper, but how it goes on an ordinary Wednesday.

• A dedicated person or service — we almost always reply, and fast
• During work hours we reply, evenings and weekends we don't
• I answer myself, between other things
• However it turns out — sometimes we notice the next day

Step 3 of 10

Which of these happens to you at least once a week?

Answer honestly — the test is anonymous, and it decides which blocks we count at all.

• A missed call nobody called back
• A client wrote in the evening, we replied in the morning
• Forgot to book someone or lost a request
• Double booking or a clash in the schedule
• A client didn't show up and didn't warn us
• The same data gets typed in by hand in two places
• We don't know where the client came from
• None of this — it's rare for us

Step 4 of 10

How much does one client pay on average at a time?

Roughly. If the tickets vary, take a typical one, not the largest.

Or pick a range

• Up to 300
• 300 – 1 000
• 1 000 – 3 000
• 3 000 – 10 000
• More than 10 000
• I really don't know

Step 5 of 10

How many such payments do you have per month?

Take an ordinary month, not the best one and not a disaster.

Step 6 of 10

Out of ten people who contact you, how many end up paying?

An inquiry is any call, message or request. Go by feel, precision isn't needed here.

Step 7 of 10

How many hours a week do you and your team spend on this?

Totalled across everyone who does it. A rough estimate, not a timesheet.

Step 8 of 10

Who does this work?

And roughly what the person doing it takes home.

• I do it myself
• An administrator or manager
• An accountant
• Several people in turn

• Up to 12 000
• 12 000 – 20 000
• 20 000 – 35 000
• 35 000 – 60 000
• More than 60 000
• Prefer not to say

Step 9 of 10

Could you name these numbers right now, in a minute?

Not «they're in a spreadsheet somewhere», but «I can open it and see».

• 01 How much you earned net last month I can I can't Don’t know where
• 02 Which service or product brings the most profit, not revenue I can I can't Don’t know where
• 03 How many clients came back over the last three months I can I can't Don’t know where
• 04 What one new client costs you I can I can't Don’t know where
• 05 How much is in stock, how many free slots or free units you have right now I can I can't Don’t know where

Step 10 of 10

Last question — the one most about you

Here we ask about what you see with your eyes, not what you count in a spreadsheet.

Last step

Where to send the estimate

The estimate and the AI review appear right here. We need a contact so Dmytro can reply on the substance instead of losing you among anonymous forms.

No spam. One contact — one conversation about your business.

Done

Here's where your money leaks

We counted at the lower bound of each of your answers.